Refund policy
Amon Enterprises Ltd
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be unused, unopened, in its original packaging, and in the same condition that you received it. Proof of purchase is required.
To start a return, please contact us at:
girgis@amonenterprises.co.nz
Returns must be requested and approved before any item is sent back. Items sent without prior return approval will not be accepted.
Return Shipping
• For non-defective items, the customer is responsible for return shipping costs.
• If the item is faulty, damaged, or incorrect due to our error, we will cover return shipping and provide a replacement or refund.
Compatible / Non-OEM Printer Products
Some products sold by Amon Enterprises Ltd, including Smart Ink compatible ink cartridges and toner cartridges, are third-party compatible products and are not manufactured by the original printer brand.
All trademarks remain the property of their respective owners.
Returns for compatible printer consumables are accepted only if the product is unopened and unused.
Mattresses, Beds & Bedding Products
For hygiene and health protection reasons, mattresses, mattress toppers, pillows, and bedding products cannot be returned or refunded once opened, unsealed, or used.
Returns for mattresses and beds are only accepted if the product is:
• Unopened
• In original sealed packaging
• Unused
If a mattress or bed arrives damaged or defective, please contact us within 48 hours of delivery with clear photos so we can assess the issue and provide an appropriate resolution.
Non-Returnable Items
The following items cannot be returned:
• Opened hygiene products
• Used mattresses or bedding
• Gift cards
• Clearance or final sale items
• Custom or personalised products
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within a reasonable timeframe. Processing times may vary depending on your bank or payment provider.
Consumer Guarantees Act (New Zealand)
Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993.
Amon Enterprises Ltd
5/7 Bay Park Place
Birkdale, North Shore
Auckland 0626
New Zealand
Phone: 09 483 9703
Email: girgis@amonenterprises.co.nz